FAQ | USER

 

What is AFA?

AFA is an online sports booking platform that provides search and booking for any sports you want at any facilities you like. AFA have vast amount of partner sports facilities to offer the best deals for you to book your regular sports outings.

 

Do I need to pay to use this app?

No, this application is absolutely free to use. It is easy to use sports venue booking venue designed to make your live easier! We have many venue partner all around Malaysia.

 

What are the benefits of using this app?

It is the fastest and simplest way to book your courts. Why spend time calling one complex to another? Also you will get reward points every time you use this app. Once you have enough points, you can redeem free session totally on AFA!

 

During certain hours I always have trouble getting a court. How can AFA help me?

We have advance filtering system to help users see which courts are available at the nearest proximity to you. That way, users don’t have to spend time searching one by one on which court(s) will be available during the time you want.

 

How do I verified my booking?

Bring your phone along with you, show the court person in charge your booking summary and there off you go! Enjoy the game. Its that easy!

 

I can’t find my booking confirmation what should I do?

Booking summary can be attain within AFA app as well as your registered email. In case you worry about losing both, you can always share your booking with your fellow friends via AFA booking sharing link.

How do I get refund?

Refund Policy
TIER 1 REFUND: Flexible cancellation policy 
Get a full refund of court fees (everything but the service fee) if you cancel at least 48 hours before check-in.


“Example: Adam book a court on 8:00pm, 3rd January 2020. He cancels his booking on 7:30pm at 1st January 2020. Adam gets full refund of court fees after deducting the service fee.” 
 
TIER 2 REFUND: Strict cancellation policy 
Get a 50% refund of court fees if you cancel 24 hours before check-in. 
Cancel with less than 24 hours notice, and court(s) spend are not refunded. 
Example 1:  “Adam book a court on 8:00pm, 3rd January 2020.  He cancels his booking on 7:59pm at 2nd January 2020. Adam gets 50% refund of court fees after deducting the service fee.” 
 
Example 2: “Adam book a court on 8:00pm, 3rd January 2020. He cancels his booking on 8:01pm at 2nd January 2020. Adam gets 0% refund of court fees after deducting the service fee.”

Will you provide regular updates?

You deserve to enjoy your weekly sports sessions. We will constantly update our app to serve you better. Keep up to date with the latest deals for your bookings especially during holidays and festive seasons to make sure you are up to fit and enjoy ultimate fun!

 

How do I report a problem to AFA?

You can always contact us via our website, mobile app, or even our social media: Facebook, Instagram. Check on contact us for more information.

 
 

FAQ | VENDOR

 

Q) Can I see the software and its feature?

A) Contact us at: (GENERAL EMAIL ADDRESS) or our contact number (COMPANY CONTACT NUMBER) and our team will be happy to arrange a demonstration to show you our product and see how it could help you. All of this without any commitment. Go to link.

 

Q) Is there a free trial?

A) Yes, all you need to do is to schedule an appointment with our helpful sales assistance and we will activate your free trial prior to our meeting.

Q) Can this software be used in multi-sports centers?

A) Yes! Our software is designed to manage all types of clubs and sports facilities.

 

Q) Is all data stored?

A) Yes! All your data will be available through our software so you can see all your information on your analytics and finance pages.

 

Q) How long does it take to configure the software for my company?

A) Our software is designed so that you can do everything yourself in an instant. It will take about 10 minutes to get your venue ready and our team member will be there to assist you.

 

Q) How long will it take for my team to be trained?

A) With the sports complexes that we already have using our software, we have seen that the teams adapt perfectly to the new management software. If a formative session is needed, a member of our team could arrange a face-to-face or video session with your team. In this session, we teach all of your team members all aspects of our software. For questions and help when the software is already being used in the center, our support department will be happy to help you through our Feedback button or through our email: (GENERAL EMAIL ADDRESS)

 

Q) How much does the software cost?

A) Our software is totally free. The only thing we receive is a minimum commission in the reservations made through our mobile app.

 

Q) Are they any hidden costs?

A) No! The only thing we receive is a minimum commission in the reservations made through our mobile app for users.

Q) Can I create different users for the employees?

A) Yes! Our software is designed so that you can create individual users for all your venue administrators and other personnel.

Q) Where can my users download the user app?

A) Our app is available in the App Store and Google Play so that your users can book your courts from wherever they are INSTANTLY!

Q) What sports can be managed for this software?

A) Our software can be used with type of sport imaginable. If you find a sport that is not available, please contact us at (GENERAL CONTACT NUMBER) or through our contact email address: (GENERAL EMAIL ADDRESS).

 

Q) Can I manage multiple venues from the same application)

A) Sure! Our software has been created so that you can manage multiple sports venue from a single account. This provides companies of multiple sport venue with a portal to manage all their venues from a single location.

 

Q) Do I have to pay anything to have multiples users?

A) No! After creating your company page and your first complex, you will have the option to create users for your team members and assign them different permissions and roles. This has no additional cost since our application is free forever.

 

Q) How can I get the new version of the software?

A) Our software will automatically update from App Store / Play Store

 

Q) How can I prevent double-bookings?

A) Our system is live synchronized.

 

If you have more questions, please ask us @ hello@afa-sports.com

or

Schedule for a free demo session with us now~